Testimonials

I am pleased to express my support for Western Broadband. As background, I am a member of the Williamson County Amateur Radio Emergency Service (ARES) and an Assistant Section Emergency Coordinator for the South Texas ARES collection of 97 counties. I have served as the trustee for what has been the primary repeaters used in Williamson County for communications since 1998. Our group supports Williamson County Emergency services, the National Weather Service and other agencies as volunteers.

Western Broadband has housed our primary repeater system since 2002 as a public service without charge and has provided tower space supporting our microwave link from there, again, without charge.

When we lost a microwave to our repeater in Taylor, TX last year, Western Broadband created an alternate microwave link to restore communications without charge. We are very grateful for the public service support Western Broadband has provided to us over the years – helping us support our community.

Thank you for your consideration.

My husband & I have had Western Broadband for many years and have found it to work well for us. However, we recently thought we would switch to a larger global company. It was going to cost us quite a bit for the equipment and more monthly. The downside was that there is no way to contact that company in the event customer service was needed. When I contacted Western Broadband, they had recently had a big upgrade and could offer several levels of service, most cost less than the global company. For me, the ability to speak with a person who can answer my questions or troubleshoot any issues is key. Their staff is knowledgeable, pleasant and patient. We upgraded our plan & happily are staying with Western Broadband.

Western Broadband offers us the internet we need living out in the country, fast, reliable, and customer service is top notch! Highly recommended

We have been subscribers to WBB for many years. Technicians have always been very knowledgeable, polite , on time and respectful. Customer service is the best.

We have used Western Broadband for at least 20 years. If I have a problem or question, there is always someone to talk to....a real live person! The service is very dependable. I can't see us using any other internet provider anytime in the future. I even rent a router from them because if I have an issue, all I have to do is call them.

Overall service is excellent, their technical service center is knowledgeable, and they are always available to help. Package we have requires a satellite pole on our property. WB prices are in line and sometimes better than competitors! We highly recommend it.

Western Broadband is fast and reliable. My upgraded equipment was installed professionally and as indicated. Very pleased with the service.

Talk to real humans who are always ready to solve any problems. We've been with them for years. New big company is bringing fiber optic to our neighborhood. No Thanks. Sticking with Western Broadband!

I have used Western Broadband for years and wouldn't use anyone else. They are very reasonably priced for their good service.

I'm a long-time customer of Western Broadband. Getting reliable internet service in the country is challenging. We are far enough out we will likely never see a cable provider run lines to our neighborhood. There are two options. Satellite (lag exists and does not work well with VPN connections), or point-point wireless like Western Broadband. Western Broadband delivers a stable, high-quality connection. I have had to upgrade my antenna a few times, but that is necessary to get better speeds and more throughput (point-point wireless is constantly evolving with new standards). They have been very reliable over the many years of using Western Broadband. I highly recommend them!

Western Broadband is always there to answer my questions. They tolerate the slow mind of a 71 year old woman and they have lots of patience when explaining how things work and everything else. Great company. Thanks Craig.

I called Western Broadband on a Saturday and was promptly asked how they could help to restore our service. Craig was polite and professional and determined to fix our complicated issue. (GRANDKIDS MONKEYED WITH THE ROUTER) . Craig was patient as he could be as he walked me through restoration of service Outstanding service!